Human Resource Management in Starbucks Group6: Lee, Sylvia Huang, Burzotta Julien Julien Cordel, Julie Vialle International HRM Prof. Oakland Campus:There is an abundance of public transportation options near the Oakland campus, and a number of resources to help you get started. The Upwardly Mobile Barista. Starbucks and Arizona State University are collaborating to help cafe workers get college degrees. Is this a model for helping more. Starbucks' (SBUX) CEO Howard Schultz Hosts 2. Annual Meeting of Shareholders (Transcript)Starbucks Corporation (NASDAQ: SBUX)2. Annual Meeting of Shareholders Conference. March 2. 3, 2. 01. PM ETExecutives. Howard Schultz - Chairman, President and CEOMary Dillon - Board Member and CEO, Ulta Beauty. Olden Lee - Pepsi. Co, Inc., Retired Executive. Kevin Johnson - President and COOMichael Conway - President, Global Channel Development. Gerri Martin- Flickinger - EVP and CTOAlicia Keys - Performer. Lucy Helm - Executive Vice President, General Counsel and Secretary. Justin Danhof - General Counsel, National Center for Public Policy Research. Analysts. Howard Schultz. Good morning, and welcome to our Annual Meeting of Shareholders, our 2. What an amazing performance. Starbucks College Achievement Plan Questions and Answers Q: Why is Starbucks offering this new program? Some of the biggest perks at Starbucks that no one knows about are the free refills and free drinks that you can earn just by drinking coffee. Home; Summer Enrichment Program; Summer Enrichment Program. The University of Michigan Summer Enrichment Program in Health Management and Policy (UM SEP. These are Starbucks' partners from China. In January at our Family Forum in Chengdu I saw them perform, we were so blown away. We had to bring here to Seattle for the Annual Meeting. Most of them have never been to America, this is a huge- huge opportunity for them and I just think they did so well. Could you just do it one more time and tell them that you appreciate it. Well, good morning. And we have a great meeting planned for you and we can hear your enthusiasm backstage and thank you all for coming. There was a little bit of chaos this morning I think there was some rumor that the meeting was cancelled obviously you didn. Thank you for being here. Let me begin by introducing some very special guests, beginning with Starbucks. Starbucks Anniversary Blend has returned for a limited time. Starbucks College Achievement Plan Program Document 18177-0149/LEGAL120300913.4 1429474.1. ASU offers the partner admission to an online bachelor’s degree. Morehead Planetarium Building 250 East Franklin Street Chapel Hill, NC Phone: (919) 962-1630 [email protected] Hours: 9 a.m.-5 p.m. Monday-Friday There’s no. Starbucks College Achievement Plan Questions and Answers Q: Why is Starbucks offering this program? I want to personally welcome Mary Dillon to the Board she is the CEO of Ulta Beauty, Mary, welcome. And in addition with great respect and appreciation for his many years of service since 2. Olden Lee is retiring from the Board. Olden thank you very much we had a nice evening last night please stand and be recognized. We have many Starbucks partners who have come from far away, our international partners, you know who you are thank you for being here, members of the military and spouses would you please stand and be recognized. Thank you. And finally, there is Starbucks partners watching the webcast from all over the world, there is many in the audience. Let me just say for all the heroic things that you do that no one sees and all the things you do to add shareholder value and exceed the expectations of the customers, thank you so very much to all the partners who are here and around the world. We began with a performance about China, so we. Many people think it's an overnight success. The truth of the matter is that we actually lost money in China for a number of consecutive years. During that time, there were a lot of cynics, a lot of doubters that perhaps we were not going to make it in China and today I am so proud to tell you that we are sitting in China with 2,0. Starbucks stores in 1. China has become one of the most important and successful businesses around the world for Starbucks Coffee Company. We made an - - thank you. We made an announcement last quarter on the earnings call that we. It's going to add significant value as it already has to shareholder value and I wouldn. And let me just address that in addition to why we are succeeding in China. In addition to the elegance of the store design and the quality of our coffee, not unlike the U. S. But the brand has been defined all over the world and in China quintessentially by the relationship that we have with our partners and our partners have with the customers. And that has never been more true than in the last few years as we have really elevated I think a level of trust that we have with our partners and our customers and the families of our partners. You saw in the opening video my friendship and relationship with Jack Ma, we asked him to come speak at the Chengdu Family Forum. Many years ago Jack invited me to China to speak at a Alibaba event and I went there and while I was there speaking to a lots of his people, I noticed in the audience that there were many family members of the employees of Alibaba there. And it's very usual you don. And from that I had the idea that why don. And why don't we begin to have annual meetings in China of not only our partners but also their family members. Now people at Starbucks in the U. S. But we made the decision to rent a place just like this and we had our first annual meeting of parents and family members in Beijing a number of years ago and it was literally one of the most emotional experiences that any of us have had at Starbucks and I think because of the one child rule that has been in China for many years, the unique relationship that parents and grandparents have with that one child is quite unique and we wanted to celebrate that. So I'm going to give you just a snapshot of the Family Forum we had in Chengdu just last month that we were at and highlight one of our partners in our China business and this is so emblematic of what we experience every time we have one of these meetings. Let me say just a few things about these family forums that we have had and what I've learnt personally. And it's hard to capture it in that video even though it's quite emotional, we're living at a time no question that there's a tremendous amount of volatility in the world and it's hard to pick up a paper or watch the news on a number of issues, but if you listen to what the naysayers are saying, it's all about the vibe and the vision and the differences between us. You go to one of these family forums and you spend time with our Chinese partners and their parents and I think you. We want our children to have a better life than we had, we want to be respected and valued and what we really want is an opportunity to show ourself. And these family forums and our business in China has really elevated that for all of us at Starbucks in realizing the opportunity we have in China and the opportunity we have to uplift lives not only in the U. S. The trust and respect we have built with our partners have given rise to the significance of our performance, it's not only about the coffee and the stores, it's clearly about the people and I'll tell you on behalf of myself and the leadership of the company here and in China, we feel a great sense of personal responsibility and I must say love for 3. Chinese partners who are wearing the green apron and making sure that we do everything we can just like we've done in America for them and their families to realize their dreams, their hopes and their aspirations. I don't think, I can leave the China story without addressing much of the negative economic news that has been coming out of China and certainly have been written about a good deal on the financial pages of newspapers and broadcasts. And so let me say this, I'm not an economist, let me just share with you what I know. Probably over the last 1. I've been to China personally as much or more than any public CEO, it doesn't make me an expert but I've met with many government officials at the local and national level, and I certainly have spent a lot of time with our partners, with customers and with other Chinese executives who are running companies in China. Howard Schultz and Starbucks Coffee Company are bullish on China and that was never more true when President Xi visited here in Seattle this summer and I was invited along with other CEOs to attend a group of meetings, many of them were private with him and other government officials and we learned a number of things, but clearly a China is the second largest economy in the world and ladies and gentlemen, it is here to stay. The economy is growing at levels of 6% to 7% a year and that is down from where it was at 8% or 9% and as a result of that, many are saying, it's still may bloom. I don't believe the propaganda and I don't believe in naysayers and Starbucks Coffee Company is investing into the strength of the economy over the long- term. The middle class currently number is about 3. Starbucks and that middle class is going to grow over the next 1. Chinese people, who we believe are going to be Starbucks customers. So, we're playing the long game in China, we're building one of the most respected and iconic companies and consumer brands in the county. Will there be a technical change in the economy and will there be time- to- time perhaps slight performance changes or drops in Starbucks performances? Probably, what as I said, we see an unbelievable opportunity to build thousands of stores, we're building a great enduring business and I believe China will be as large or more or larger than the U. S. So, when you read all the naysayers about the future of China and all that other stuff, understand we've got 2,0. Starbucks in China and you saw the video which I think emblematically captures just one piece of what we're doing in China and that is building the company in a right way, by doing everything we can not only to exceed the expectations of our customers but to exceed the expectations for our people. So, if you look at the business today, I mentioned this is our 2. As we sit here today, there are approximately 2. Starbucks stores even hard for me to believe that. In 7. 0 countries and we're serving about 9. I'm so proud to say that there is 3. Fiscal '1. 5 was a remarkable year for the company. Over $1. 9 billion in revenue, nearly $4 billion in operating income, our stock grew by 5. NASDAQ than we sit on and our market cap is approximately $8. From day one, our financial performance has always been directly linked to the value and the commitment we have to our people and certainly fiscal '1. Almost $3. 00 million invested back in healthcare for our people. As you know, healthcare and equity in the form of stock options have been hallmarks of benefits we have provided over a long period of time, way before the Affordable Care Act, $1. And last year we matched in terms of 4. I think these are all ways in which we can clearly demonstrate that the balance that we.
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